In June at NeetoDesk, we focused on making it easier to move over from Freshdesk, sharing help articles right inside a ticket reply, and personalizing the salutation on every reply. We...

In May at NeetoDesk, we focused on a refreshed mailbox experience, opening up connectivity to any mail server, rebuilding the ticket form with new ways to share it, and rounding out the...

Let’s go through what we got done in April 2026 in NeetoDesk. New features ✨ Move tickets across workspaces Tickets can now be...

Let’s go through what we got done in March 2026 in NeetoDesk. New features ✨ Consumer portal for ticket management Customers can...

Let’s go through what we got done in February 2026 in NeetoDesk. New features ✨ Account managers for customers Workspaces can now...

Let’s go through what we got done in January 2026 in NeetoDesk. New features ✨ Mailbox assignment via public API Tickets created...

Let’s go through what we got done in December 2025 in NeetoDesk. New features ✨ Revamped mailbox connection flow We redesigned the...

Let’s go through what we got done in November 2025 in NeetoDesk. New features ✨ File attachments in public web forms Public web...

Let’s go through what we got done in October 2025 in NeetoDesk. New features ✨ ✅ Threaded replies in customer emails Customer...

Let’s go through what we got done in September 2025 in NeetoDesk. New features ✨ ✅ Tag teammates in replies You can now tag other...

Let’s go through what we got done in August 2025 in NeetoDesk. New features ✨ ✅ Persistent draft messages Agents can now pick up...

Let’s go through what we got done in July 2025 in NeetoDesk. New features ✨ ✅ Custom domain support You can now use your own custom...

Let’s go through what we got done in milestone M39 (Jun 16 – Jun 29) for NeetoDesk. New enhancements ✨ ✅ Refined spam handling ...

Let’s go through what we got done in milestone M38 (Jun 02 – Jun 15) for NeetoDesk. New features and enhancements 🚀 ✅ Consistent file upload UI ...

Let’s go through what we got done in milestone M37 (May 19 – Jun 01). New features and enhancements 🚀 ✅ Support for DKIM-verified domains ...

Let’s go through what we got done in Milestone M36 (May05 – May18). New features and enhancements 🚀 ✅ Custom domain support in links ...

Let’s go through what we got done in Milestone M35 (Apr21 – May04). New features and enhancements 🚀 ✅ Auto-Verification for Custom Support Emails ...

Let's go through what we got done in Milestone M34 (Apr07 - Apr20). New features and enhancements 🚀 ✅ Custom Priorities You can...

Let's go through what we got done in Milestone M33 (Mar24 - Apr06). New features and enhancements 🚀 ✅ More natural email content ...

Let's go through what we got done in Milestone M31 (Feb24 - Mar09). Enhancements Integrations: - Now, whenever you send tickets to GitHub, Linear, or...

Let's go through what we got done in Milestone M30 (Feb 10 - Feb 23). Enhancements Slack Integration Improvements We've made several...

Let's go through what we got done in Milestone M29 (Jan 27 - Feb 09). Bug Fixes: - Resolved an issue with parsing improperly formatted emails from MS Outlook...

Let's go through what we got done in Milestone M28 (Jan 13 - Jan 26). Bug Fixes: Enhanced email parsing to automatically exclude signatures and irrelevant content, ensuring customer...

Let's go through what we got done in Milestone M27 (Dec 30 - Jan 12). Bug Fixes: Resolved accessibility issues in Automation Rules and Canned Responses. Fixed accessibility issues with...