2026-07-09 03:22:18 UTC
In June at NeetoDesk, we focused on making it easier to move over from Freshdesk, sharing help articles right inside a ticket reply, and personalizing the salutation on every reply. We also renamed the tickets view, added ticket details to mobile push notifications, and fixed a range of email and automation issues. Here's everything we shipped in June 2026 in NeetoDesk.
Moving to NeetoDesk from Freshdesk? We've put together a step-by-step guide covering how to bring your tickets, contacts, companies, categories, canned responses, and attachments across. Reach out to us, and we'll help you run the migration so nothing gets left behind.
While replying to a ticket, you can now search your help center and insert a relevant article straight into the reply. Instead of hunting for the link and pasting it in by hand, pick the article from the reply editor and it drops into your response for the customer to read.
Reply salutations now greet on behalf of the agent who is actually writing the reply, not the ticket's assignee. When a teammate steps in to answer a ticket assigned to someone else, the salutation uses their name, so the customer always sees who they are talking to.
Renamed the All tickets view to Active. The view now shows only the tickets that still need attention, so the list reflects what is genuinely open.
Mobile push notifications now include the ticket details, so you can see what a notification is about before opening the app.
Fixed replies from newly created workspaces not being delivered.
Fixed a full-page error when adding a custom mail server.
Fixed inline images going missing in incoming emails.
Fixed system views not appearing when searching under the Active filter.
Fixed forwarded emails from mailing lists being dropped.
Fixed conflicting security settings on a custom mail server.
Fixed a custom mail server staying active after a protocol mismatch.
Fixed automation rules search failing on large workspaces.
Fixed an error when opening tickets with certain followers.
That's everything we shipped in June. Follow us on X (Twitter) and LinkedIn for the latest updates, or join our Slack community to share feedback and feature requests. See you next month!
