2025-06-18 15:10:02 UTC
Let’s go through what we got done in milestone M38 (Jun 02 – Jun 15) for NeetoDesk.
The bulk customer upload flow now uses the same file upload UI seen across other Neeto products for a smoother experience.
Ticket descriptions and other rich text fields are now automatically trimmed using NeetoEditor helpers to avoid unintended formatting issues.
Clicking a customer in the tickets list now takes you directly to their profile. Similarly, you can now view all open tickets from a customer’s detail page.
Bulk actions available on the general ticket list are now also available when viewing tickets for a specific customer.
Admins can now configure domain allowlists and blocklists to restrict/allow domains from which email addresses are allowed to create tickets or comments.
Two new dependent fields—sub-category 1 and sub-category 2—can now be set during ticket creation, update, or closure.
Improved filtering logic now blocks known spam patterns in email addresses more effectively.
Ticket categories can now be updated as part of the actions in automation rules.
Fixed a bug where custom categories were missing from the condition options in automation rules.
Resolved an issue where primary mailbox data wasn’t fetched correctly due to renamed mailboxes in Microsoft accounts.
Fixed a parsing error that occurred when special characters in forwarded email bodies interfered with original sender detection.
