Blogs by Sagar Anadkat

August 2026 updates - Auto-replies kept out of the inbox, custom ticket fields API, and importing your support history

In August at NeetoDesk, we focused on keeping automatic replies out of your inbox, managing custom ticket fields through the API, and importing your existing support history with its...

July 2026 updates - Ticket replies in your Sent folder, readable XLSX exports, and outgoing email tracking

In July at NeetoDesk, we focused on syncing ticket replies to your mailbox's Sent folder, making ticket exports easier to work with, and showing every outgoing email on the ticket...

June 2026 updates - Migrating from Freshdesk, help articles in replies, and agent salutations

In June at NeetoDesk, we focused on making it easier to move over from Freshdesk, sharing help articles right inside a ticket reply, and personalizing the salutation on every reply. We...

May 2026 updates - Mailbox revamp, custom mail server support, and a rebuilt ticket form

In May at NeetoDesk, we focused on a refreshed mailbox experience, opening up connectivity to any mail server, rebuilding the ticket form with new ways to share it, and rounding out the...

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