2025-06-02 03:44:54 UTC
Let’s go through what we got done in milestone M37 (May 19 – Jun 01).
NeetoDesk now supports sending ticket emails from customer domains once verified using DKIM authentication.
Attachment handling during bulk ticket migrations is now more robust—errors are isolated to specific faulty attachments.
Shipped 2-way search by email and name when creating tickets, making it easier to find and populate customer info.
When an agent forwards an email on behalf of a customer, the original sender is now tracked using a keyword in the subject body and attached to the ticket.
Resolved issues preventing web forms with Google reCAPTCHA from being submitted. Also fixed errors in embed previews.
Fixed a runtime error caused by duplicate attachments in incoming emails.
Handled improper character escaping during bulk ticket migrations.
Fixed runtime errors caused by missing response time data in tickets created through migration.
