2025-05-06 14:33:51 UTC
Let’s go through what we got done in Milestone M35 (Apr21 – May04).
Custom support emails added to mailboxes are now auto-verified when we receive ticket action events from them.
You can now set a default mailbox and switch between defaults as needed.
Duplicate checks now prevent sending ticket update emails to subscribers already in CC.
Admins and agents no longer receive emails that include CC recipients.
Subject mismatch logic has been relaxed to better support quote/reply prefixes in non-English languages.
WebForm URLs now include ID on the admin side and a more intuitive slug on the client side.
Tag dropdowns on customer and ticket pages have been updated to be more contextually appropriate.
The “mailbox connection incomplete” banner is now hidden during onboarding to reduce confusion.
Fixed an issue where restored tickets didn’t retain their original state if it wasn’t open.✅
Resolved missing translations in Slack integration features.
Identified and fixed cases where SMTP wasn’t enabled on clients’ Office 365 accounts.
Updated Microsoft API scopes to resolve issues where emails and tickets weren’t being created.
Improved threading by refining how subject mismatches are handled, reducing unnecessary new ticket creation.
Improved performance of scheduled automation jobs by parallelizing work and using optimized queries.
Completed most of the import logic for a customer migrating ~90,000 tickets from another major helpdesk.
Finalized and tested CallerDesk integration in production.
